🏁 Trackside Support Specialist at Simwerks LLC

About the Role

Simwerks LLC is seeking a motivated and enthusiastic Trackside Support Specialist to be the driving force behind our premier sim racing venue and retail shop in the Meadowlands, PA area. This critical front-line role is responsible for delivering an unmatched racing experience by providing hands-on setup, expert guidance, and technical support to every guest. This position is ideal for someone passionate about cars, technology, and customer interaction

Compensation

💰 Competitive starting wage starting at $15.00 - per hour, based on experience

🎮 Free simulator sessions and access to discounted retail products

🏆 Performance-based bonus opportunities related to customer satisfaction and sales

Key Responsibilities

Front-Line Guest & Racing Support

• Provide a warm welcome and efficiently check in guests for simulator sessions and events.

• Act as the primary point of contact for racers, providing direct, hands-on assistance with seating, wheel/pedal placement, and game settings.

• Set up, calibrate, and guide racers through the operation of high-end simulators, including force feedback wheels and advanced motion systems.

• Clearly communicate the proper and safe use of all equipment, mitigating risk and ensuring guests understand waiver guidelines.

• Quickly troubleshoot common hardware and software issues on the spot to maximize guest racing time.

Venue Operations & Sales

• Process bookings, memberships, and retail sales (including sim rig components) accurately using the Point-of-Sale (POS) system.

• Capture short, high-quality media clips or photos during sessions and post to Simwerks’ social media using pre-approved templates (e.g., Canva).

• Maintain impeccable lounge cleanliness, organization, and simulator readiness (the "pits") between every session.

Qualifications

• Strong experience in customer service or hospitality where quick, hands-on problem-solving was required.

• A genuine interest in motorsports, gaming, or entertainment is a major plus.

• High level of comfort using PC/IT systems for setup, calibration, and troubleshooting.

• Tech-friendly and eager to master advanced sim racing hardware (direct-drive wheels, motion platforms).

• Friendly, reliable, professional, and a collaborative team player.

• Required availability includes evenings and weekends to cover peak operating hours.

Why Join Simwerks

• Be the face of the newest and most exciting motorsport destination in the greater Pittsburgh Area.

• Enjoy a fun, fast-paced work environment with the benefit of free racing time.

• Opportunity to grow into higher roles as Simwerks expands its retail and venue operations.

Join Our Team

Interested in working with Simwerks? Reach out to us for current job openings.

Email

pitcrew@simwerkspitt.com