Privacy Policy

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Effective Date: July 1, 2025

This Privacy Policy describes how Simwerks LLC, "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at simwerkspitt.com (the "Website") or use our services at our physical venue.

1. Information We Collect

We collect information from you in various ways when you interact with our Website or Services:

• Information You Provide Directly: 
  • Contact Information: Name, email address, phone number, and physical address when you create an account, make a booking, sign up for our newsletter, or contact us.
  • Payment Information: Details required to complete transactions (e.g., credit card information). This is typically processed by third-party payment processors, and we do not store your full payment card details on our servers.
  • Booking Details: Information related to your simulator sessions, event registrations, and purchases.
  • Communications: Records of your correspondence with us, including customer service inquiries.
• Information Collected Automatically (Usage Data): 
  • When you visit our Website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with the Website (e.g., pages visited, links clicked, time spent).
  • This information is collected using technologies like cookies, web beacons, and similar tracking tools to help us analyze Website traffic and improve user experience.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide and manage our Services, including processing your bookings, managing your account, and providing customer support.
• To improve and personalize your experience with Simwerks Pitt, including understanding your preferences and tailoring recommendations.
• To communicate with you about your bookings, account updates, promotions, offers, and news about Simwerks Pitt, in accordance with your communication preferences.
• To process payments for services rendered.
• To ensure the security and integrity of our Website and Services, and to detect and prevent fraud or unauthorized activities.
• To analyze Website usage and trends to improve our marketing, services, and overall business operations.
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, including research, analytics, or marketing.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

• Accessing and Updating Your Information: You may review and update your account information by logging into your Member account on our Website.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt out, we may still send you non-promotional communications related to your bookings, account, or our ongoing business relations.
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies may affect the functionality or availability of certain features on our Website.

6. Children's Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently received personal information from a child under this age, we will delete such information from our records.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Simwerks LLC, This Privacy Policy applies only to our Website and Services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Effective Date" at the top. Your continued use of the Website or Services after any such changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@simwerkspitt.com